Privacy Policy

AddressNG is operated by Za Pollo Company Limited (“AddressNG,” “we,” “us”), based in Port Harcourt, Rivers State, Nigeria. This policy explains what personal data we collect through the AddressNG platform, why we collect it, and the rights you have over it under the Nigeria Data Protection Act, 2023 (NDPA).

Account information: full name, email address, phone number, city, password (stored as a salted hash, never in plain text), and your role (tenant, landlord, or agent).

Identity verification (KYC): a government-issued ID or utility bill you upload for tiered verification. These documents are stored with our file-storage provider and reviewed manually by our admin team; they are not used for anything beyond verifying your identity.

Property boundary data: if you list a property, we ask you to walk its boundary and capture GPS points using your device's location services. This uses your device's live location at the moment of capture — it is not collected in the background or at any other time.

Property and listing content: anything you submit when creating a listing — photos, price, description, amenities.

Communications: messages sent through AddressNG's in-app messaging, and booking or viewing requests.

Payment records: the amount, status, and reference of any rent or booking payment. We do not receive or store your card, bank account, or Paystack account details — those are handled entirely by Paystack, our payment processor.

National Identification Number (NIN): the field exists in our system but NIN collection is currently paused and not required to use AddressNG.

• To create and secure your account, and to verify your identity for the tiered trust system.
• To let landlords and agents create GPS-verified property listings.
• To connect tenants, landlords, and agents — messaging, booking requests, leases, and payments.
• To process rent and booking payments through Paystack.
• To send account-related emails: verification, booking updates, and similar transactional notices.
• To review KYC submissions and moderate listings for fraud or policy violations.
• To meet legal obligations, including responding to lawful requests from Nigerian authorities.

We process your data on the basis of your consent (given at signup and when you submit specific information, such as a KYC document or a property boundary), the necessity of processing to perform our contract with you (providing the service you signed up for), and our legitimate interest in preventing fraud and keeping the platform trustworthy.

We share data only where necessary to run the service, with these processors:

• Cloudinary — stores uploaded photos and KYC documents.
• Paystack — processes rent and booking payments.
• Resend — sends transactional emails (verification links, notifications).
• MongoDB Atlas — hosts our database.

Other users of the platform can see the information relevant to a listing or a conversation you're part of — for example, a landlord can see a tenant's name and message content when the tenant contacts them. We do not sell personal data to anyone, for any reason.

We keep your account data for as long as your account is active. If you delete your account, we delete your personal data within 90 days, except where we're required to keep records longer for legal, tax, or fraud-prevention reasons — for example, payment records connected to a completed transaction.

Under the NDPA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to the retention exceptions above.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe we've mishandled your data.

To exercise any of these rights, contact us at the email below.

Passwords are hashed, not stored in plain text. Access to KYC documents and personal data is limited to what our admin review process requires. No system is perfectly secure, but we take reasonable technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

AddressNG is not intended for anyone under 18. We don't knowingly collect data from minors. If you believe a minor has created an account, contact us and we'll remove it.

We may update this policy as AddressNG's features change. We'll update the effective date above when we do, and material changes will be communicated in-app or by email.

Questions, requests, or complaints about your data can be sent to support@addressng.com.